To ensure that your stay at Hotel Kerber takes place in a pleasant, peaceful and safe atmosphere, we kindly ask you to become familiar with the accommodation terms and the privacy policy of our hotel. These terms have been designed to provide all guests with comfort, quality service and a feeling of being at home during their stay with us.
In the event of non-compliance with these rules, the hotel reserves the right to cancel the stay or refuse to provide services. In the event of damage to hotel inventory or property, the hotel has the right to charge the cost of repair or replacement.
General Hotel Rules:
Hotel rooms and hotel areas are used exclusively for guest accommodation.
Smoking is not allowed in any rooms or common areas.
Guests are required to take care of hotel property and respect the peace and comfort of other guests.
Any negligence that results in damage to property will be compensated in accordance with the assessed cost.
The hotel reserves the right to amend and supplement these rules without prior notice, in accordance with applicable regulations, in order to preserve the quality of service and the safety of guests.
Reservation Terms:
All reservations are confirmed by e-mail, telephone or through partner agencies, with the provision of accurate personal data.
A reservation is considered confirmed when the guest receives written confirmation from the hotel or when a payment card pre-authorisation has been completed.
The guest has the right to cancel the reservation free of charge within the period defined by the cancellation policy, unless otherwise stated in the reservation terms.
In the event of a no-show without prior cancellation, the hotel reserves the right to charge costs in accordance with the applicable reservation cancellation policy.
Terms for Non-refundable Reservations:
Non-refundable reservations require payment of the total amount of the stay at the time of booking.
The paid amount is non-refundable in the event of cancellation, change of dates or no-show.
Changing the guest’s name is possible only with the prior consent of the hotel and without additional costs.
Website Terms of Use:
By visiting the website www.hotelkerber.me/en/ and the hotel’s related domains, the user confirms that they are familiar with these terms and that they accept them.
All content, photographs, descriptions and design elements on the website are protected by copyright and may be used exclusively for informational purposes.
The hotel is not responsible for temporary unavailability of the website, technical errors or any inaccuracies in the content.
Privacy Policy:
Hotel Kerber respects the privacy and security of the personal data of its guests and website visitors.
All data collected during the reservation process is used exclusively for the purpose of providing the requested service and is never shared with third parties, except where required by law.
Collection and Use of Data
The personal data you provide to us, such as your name, surname, contact details, e-mail address and payment information, is used exclusively for processing reservations and communicating with the guest.
Access to this data is available only to authorised hotel staff, with an obligation to protect confidentiality.
Data Security and Retention
All data is stored in accordance with the Law on Personal Data Protection of Montenegro and the EU GDPR regulation.
Data is deleted after the expiry of the statutory retention period or at the guest’s request, except in cases where longer retention is required by law.
The hotel website may use cookies and analytical tools in order to improve the user experience and analyse website traffic. This data is used exclusively in anonymous form and in accordance with applicable regulations.
For all privacy-related requests, you can contact us at:
Email: info@hotelkerber.me
Telefon: +382 20 405 405
Final Provisions
These terms apply to all guests of Hotel Kerber and enter into force on the day of publication on the official website.
Our goal is to maintain complete transparency and trust — because we believe that true luxury begins with attention to every detail and every guest.
Book Your Stay in the Heart of Podgorica
Uživajte u udobnom smještaju, mirnoj atmosferi i vrhunskoj lokaciji Hotela Kerber. Bilo da dolazite poslovno ili turistički, očekuju vas komfor, ljubazna usluga i osjećaj dobrodošlice.
